Shop Policies
ShippingAll orders are shipped from New York via USPS, and typically ship within 2 - 5 business days of payment being received. Sometimes it can take a bit longer depending on order volume. All orders shipped via Priority Mail will receive up to $50 insurance. If you need expedited shipping, additional insurance, or a signature confirmation upgrade, Please email me at gratefulgemhead@gmail.com before placing your order as there is an additional cost that will need to be paid for these services. The shipping charge is automatically combined based on the total weight of your order. Any shipping charge overages will be refunded back to you at the time your order ships out. If an order is returned because of an incorrect shipping address, or was determined undeliverable for any reason, the buyer will be responsible for the additional re-shipping fee. Refunds will not be issued for any packages shown as delivered by the tracking number. I am not responsible for lost or stolen packages. Whenever possible, your order will be packaged using recycled and reusable materials. I encourage you to continue the cycle and reuse as much of the packing paper, tissue paper, bubble wrap, packing peanuts, etc. that you can. Together we can help reduce our impact on the environment. Every small step makes a difference.
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International ShippingWorldwide shipping is available. If you don't see your country listed at checkout, please email me and I can get that setup for you along with an accurate shipping cost. **Because of the large variation in size and weight of the offerings in my shop, pre-determining international shipping costs can be difficult and is easier done when I have your whole order to reference.** **If you do place an order before getting a shipping quote from me and there is a difference in the shipping cost you pay at checkout and the actual shipping cost, I may need to invoice you for that additional cost before shipping your order. |
Return/Cancellation PolicyAll sales are final. That being said though, I want to ensure that everyone who purchases from my shop is satisfied with their products. If you receive your order and there is an issue, please email me at gratefulgemhead@gmail.com, and I will do my best to ensure your satisfaction. Should you want to cancel an order, please email me within 2 hours of placing it. After that, all cancellations are subject to a 15% restocking fee. This is because often I will begin working on your order shortly after its placed in an attempt to get you your crystals as quickly as possible.
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Payment PlansPayment plans are available on orders $300 and over, and offered at my sole discretion. Your order total will be split into either 2, 3 or 4 payments and must be paid in full within 4 weeks of initial order date. First payment is due immediately, and your order will ship one the payments are completed. Should you want to set one up, please email me at gratefulgemhead@gmail.com to discuss further. Once a plan has been setup and your first payment has been made, no refunds are issued even if you should not be able to complete the payments. |
Discounts & CouponsAll coupon and discount codes are valid only on full price items. They cannot be applied to Instagram auctions/flash sales, bulk listings or custom orders unless otherwise noted. |
Crystal Healing DisclaimerAll descriptions regarding the healing and metaphysical properties of the stones provided on this website are intended as an additional support for your energetic body, and not meant to be a replacement for any medical treatment. Always consult a licensed healthcare specialist for medical advice.
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